FAQs

Frequently Asked Questions

  • Are there any age restrictions?

    Yes. The main gym floor is 4 years old and up. We do have a Little Ninja area that is for 1-3 year olds. 



    All other services at CNA have certain age restrictions, but a lot of our services (camp, classes) are for ages 5+.

  • What footwear is required at Carolina Ninja Academy??

    All birthday party participants NEED to be wearing clean tennis, running, or athletic shoes.  We are a SHOES ON facility.  No slip-ons, sandals, heels, or boots will be allowed.

  • Do I need to sign up before coming?

    We highyl reccomend signing up before you arrive for all services. 


    For open-gym, you don't have to sign up before walking in, but it is reccomended. You can use the Customer Portal to sign up. 


    For classes, camp, etc., you must sign up in advance through the Customer Portal. 

  • How old do my kids have to be to be dropped off for open-gym?

    Your child must be 13 years old or older to be dropped off for open-gym. If they are under 13 years old, you must stay in the building while they are doing open-gym. 



    For classes, you can drop your kids off, no matter their age. 

  • Do I need to sign a waiver?

    Yes!  Please sign the waiver and create an account on the Customer Portal before arriving at CNA. 



  • Do you offer classes?

    Yes, please check out the Classes tab for all class information. 

  • Do you have food or drinks at the gym?

    Yes. We have snacks, such as, chips, nutrigrain bars, rice krispy treats, etc. We also have drinks like Gatorade, Powerade and water. 


  • Can I bring food and drink to CNA?

    Yes, feel free to bring food and drinks (no alcohol) into CNA, just please be sure to keep them off the arena floor. 



    Please try to avoid bringing any products with peanuts/tree nuts, to accomdate any adults/children with severe allegries.

  • What if I purchased a Gift Card, Open-Gym Punch Pass, Class Pack, or have a promo cards with Ninja Nation?

    We will be honoring all pre-booked and pre-purchased services and gift cards. If you have an Open-Gym Punch Pass or Class Pack, the value remaining will be transferred over to our new booking system, iClassPro. If you have an online Gift Card, please SAVE the email you received that shows the amount. If you come to the CNA gym with that gift card email, we will honor it, and add it to your account. Same thing with any open-gym promo cards from Ninja Nation. If you have a camp credit, that will also be transferred.